Privacy Policy

Welcome to OXY Exhaust Service ("OXY", "we", "our", or "us"). We are committed to safeguarding the privacy and security of the personal and commercial business information collected through our website (www.oxyexhaustservice.com) and during the provision of our commercial kitchen exhaust cleaning, maintenance, and AMC services.

1. Information We Collect

We collect information necessary to deliver commercial ventilation maintenance, schedule site inspections, issue compliance certificates, and process customer service inquiries:

• Contact Details: Your name, business name, official job title, email address, telephone numbers, and site facility location address.
• Service Requests: Kitchen facility specifications, exhaust duct dimensions, equipment types, inspection preferences, and emergency service requests submitted via contact forms or direct communications.
• Technical Data: Standard IP addresses, browser types, device diagnostics, and site interaction data logged automatically for performance and security monitoring.

2. How We Use Your Information

The information collected is used strictly for legitimate commercial and customer fulfillment purposes, including:

• Scheduling, executing, and reporting on commercial kitchen exhaust duct cleaning and AMC inspections.
• Generating FSSAI Schedule 4, NFPA 96, and Maharashtra Fire Act (Form B) compliance documentation.
• Responding to customer inquiries, dispatching 24/7 emergency support technicians, and sending service updates.
• Improving website functionality, customer experience, and operational workflow efficiency.

3. Data Protection & Security

We implement robust physical, technical, and administrative security measures to protect your personal and commercial business records against unauthorized access, loss, alteration, or disclosure. Access to customer service records and compliance certificates is restricted exclusively to authorized OXY service personnel.

4. Sharing & Disclosure

OXY Exhaust Service does not sell, rent, lease, or trade your personal or business information to third-party marketing companies. We only disclose information when required under the following circumstances:

• Service Partners: Trusted contractors or technical staff involved directly in carrying out on-site inspection and ventilation maintenance.
• Legal & Regulatory Compliance: When required by Indian law, municipal authorities, fire safety departments, or law enforcement regulations.

5. Cookies & Tracking Technologies

Our website utilizes cookies and analytics technology (such as Google Analytics) to analyze web traffic, remember user preferences, and measure page performance. You may disable cookies through your browser settings without affecting core website navigation.

6. Your Data Rights

You have the right to access, update, correct, or request the deletion of your contact information held in our records. To exercise any of these rights or update your contact preferences, please contact our privacy compliance team.